Description

The Welcome Center Associate is responsible for front line membership and program registration and verification, ability to sell memberships to prospective customers, answering the telephone in a timely, friendly and helpful manner, and providing accurate information in a professional manner to all inquiries. We are seeking associates to work weekday evening shifts 4pm-9pm and various weekend shifts.

ESSENTIAL FUNCTIONS:  

• Greets members and others entering the facility and ensures that all memberships are valid.
• Prepares daily program schedule board for members.
• Accepts and receives the payment of memberships and programs. Receipts all monies and ensures all work balances at end of shift.
• Practices the “Relationship Building” principles outlined in the Policy and Procedures Manual. 
• Perform all necessary membership and program registration including online registrations.
• Keeps all records and files in an organized manner.
• Answers the telephone and provides accurate information in a professional manner.
• Maintain a clean and friendly environment with relationship building as priority.
• Assists with preparation of all mailings.
• Participates in membership tours, membership sales and follow up to prospective members.
• Maintains a positive and professional image
• Communicates with membership and staff on all changes.
• Ensures that the cash drawer is always balanced.
• Participates in all special events, such as open houses.
• Communicates directly with members and the community to build, strong, positive and lasting relationships.
• Consults and communicates with the Membership Coordinator or the Membership Director on all matters of importance.
• Participate in workshops, seminars and conferences that will enhance professional growth.
• Assist with all promotional activities throughout the year.
• Assist with the Annual Support Campaign.
• Works well independently and shows initiative.

 Hours: Weekday Shifts Various 5am opening shifts, closing shifts to 9pm and various weekend shifts.

Qualifications

• High school graduate or equivalent preferred.
• CPR, First Aid, AED certifications; Blood borne Pathogens and Child Abuse Prevention training within 30 days of hire date.
• Previous Customer Service Experience preferred.
• Flexibility for other shifts a plus.
• Outgoing, Friendly, and Engaging.